LESHOP.CH

Company

LeShop.ch is a subsidiary of the Migros union of cooperatives and Swiss market leader in the internet retail trade. In 2013, the online supermarket sold groceries to a regular clientele of some 50,000
households and realised a turnover of 158.1 million Swiss francs. The company provides a unique assortment of Migros products and brands.

Groceries include deep-frozen foods, convenience goods
and home & hobby products. Deliveries are made nationwide directly to the customer's house door (95 % of all households). Optionally, the customers can also pick up their order at so-called drives and at
selected train stations.

Situation

As soon as a customer places an order with LeShop.ch, customerrelated order picking is triggered off. In a first step, the groceries are packed in paper bags and then, for protection during transportation,
into solid containers. In a next step, the bins are palletised and dispatched by the Swiss parcel post. After the goods have been delivered to the final customer, the distribution containers are collected and  returned to LeShop.ch

  • Order fulfilment required to build a picking store and to establish a food supply chain

Capabilities

  • The distribution and cold chain had to be extended to the customer's house door
  • Goods need to be palletised and secured for transport
  • The distribution containers need be returned in batches in a space and cost saving way
  • Possibility of colour marking to distinguish the deliveries according to their classification into dry foods, fresh produce/products and deep-frozen products

Solution

  • Products are picked directly into stackable MB containers which are also used for distribution
  • Food deliveries are made in colour coded containers with different print messages to distinguish the consignments according to food specification (dry, fresh and frozen)
  • Goods are protected against exterior damage, light deterioration and temperature influences

Customer benefits

  • „Safe transport without risk of damage to goods
  • „„Empty container nesting on return trips saves up to 75 % of freight and storage costs

TESCO

Company

Tesco is a British multinational grocery and general merchandise retailer. It is the second-largest retailer in the world measured by profits (after Walmart) and third-largest retailer in the world measured by revenues (after Walmart and Carrefour). It has stores in 12 countries across Asia, Europe and North America and is the grocery market leader in the UK.

Tesco operates a "good, better & best" policy for its own-brand products, including the upmarket "Finest", mid-range Tesco brand and low-price "Value"  encompassing several product categories such as food, beverage, home, clothing, Tesco Mobile and financial services.

Situation

Besides the normal shopping in their retail stores, Tesco also offer "Home Delivery" or "Click and Collect" in their grocery business. In both services, Tesco allows the customer to order a wide range of products online. In the case of home delivery, customers have their shopping delivered directly to their door at a suitable time. When choosing Click & Collect, customers pick up their order themselves at a time and place that suits them.

For both services, Tesco offers low prices like in store and many promotions so that the major benefits of shopping in Tesco are available to everyone with an access to the Internet.

  • Setting up collection locations (pods) for customers to pick up their orders in 120 UK-stores and 20 stores in Eastern Europe
  • Special storage equipment for pre-assembled collection pods with three different temperature zones

Capabilities

  • Temperature control in collection points
  • Improved space utilization through space-saving storage system
  • Ergonomic picking

Solution

  • Ergonomic picking solution with BITO’s carton live system in ambient zone
  • Boltless shelving system in freezer- and chill stores

Customer benefits

  • „Customized solution as standard for all Tesco stores
  • „„Optimized space utilization
  • „Increased picking speed and reduced number of damaged goods due to ergonomic picking solution
  • „„Fast service to collecting customer

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